Marshall Goldsmith on Frances Hesselbein: “I’m Not Asking You to Do Anything I Won’t Do Myself”
Marshall Goldsmith knew Frances Hesselbein for 38 years, and in this conversation with Leader to Leader Institute founder Sarah McArthur he shares what made her a great leader, starting with the morning she walked past a room full of Girl Scout CEOs carrying his dirty laundry, without saying a word. From the customized 360 feedback she volunteered to take first, to a final visit where a dying Frances spent 25 minutes making sure Marshall felt good, every story points to the same idea: lead by example, make it about other people, and treat the President and the little girl in Brooklyn exactly the same. It is a portrait of servant leadership from someone who watched it up close for nearly four decades.